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If an account becomes inactive, you may have to contact support to regain access to your certification information. Keep your Microsoft accounts active by signing in at least once every two years. A forum moderator will reply within 24 business hours.Try to be specific in your question but don’t include personal information as your post will be publicly visible.
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Create a display name and use the template to ask a question.In the main navigation menu at the top of the page, click “ Ask a question.” (You’ll need to sign in with your Microsoft account.).How to post a certification support request: Note: to submit a name change in a language other than English, post a request in our moderated certification support forums at Certification support. Please allow 48 hours for the change to take effect. If the name on your Microsoft certification profile doesn’t exactly match the name on the government-issued identification you present at your exam appointment (in-person and online), you’ll need to submit a change request using the Microsoft Certification Profile Name Change Request Form. How to change the name on your Microsoft Certification profile Make changes in the available fields and select the “Submit” button to save your changes.
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In the certification profile, select the "Edit profile” button to activate editing. Select “ Manage certification profile and exam discounts”. Scroll to the Connected certification profile section. Sign into Learn using the same personal Microsoft account (MSA) you use to sign into your certification profile.Ĭlick on the Learn profile photo avatar and select Settings from the drop-down menu.
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If you’re already connected, access your certification profile using the following steps: Please visit Connect a certification profile to Learn to complete this step before proceeding. If you’ve not already done so, there’s a quick process to connect the two before this is possible. To update your legal name to match your identification, see “ How to change the name on your Microsoft certification profile”.Īccess and update your certification profileĪccessing your certification profile is now done via your Microsoft Learn profile.
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